Registration Policies

Registration, Substitution, and Cancellation Policies

• Registration prices are per person and all rates are in US Dollars.
• Substitutions must be made by mail, fax or email by October 25th.
• After October 25th, substitutions may be made on site at the Attendee Registration desk. The substitute must bring the confirmation email that was sent to the original registrant.
• Any payment, tickets, memberships, will be transferred to the substitute. Otherwise, the change will be considered a cancellation for the original registrant (subject to the $100 processing fee) and a new registration will be required for the substitute.
• Cancellations must be made in writing via mail, fax, or email by October 25th.
• Refunds cannot be issued for individuals registering with a team or group. (Substitutions are encouraged. See substitution procedures.)
• Cancellations received by October 25th will be refunded in full, less a $100 non-refundable processing fee. After October 25th, no refunds will be granted.
• Ticketed options will be refunded only if the entire registration is cancelled.
• Memberships purchased at the time of registration will be cancelled only if specifically requested. Refunds may be pro-rated based on the portion of member benefits you have received.
• Refunds will be issued in the same form as the payment that was received.
• Refunds will be processed no later than eight weeks after the conference.